Service Statements

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MISSION & CORE PURPOSE
We connect our community with welcoming spaces, innovative resources and services, and educational experiences for lifetime enrichment.

CORE VALUES
These core values, articulated by our staff and approved by our Board, guide CCPL’s daily work and long range planning. In addition, these values exemplify the standards to which each of us
continually strives:

• We treat everyone equally and with respect
• We meet each other with humor and kindness
• We build community
• We are risk-takers and leaders
• We inspire curiosity
• We embrace challenges and learn from mistakes

We use our Core Values to guide us in all areas of the work we perform. We have developed a Customer Service Statement to communicate how these values translate into service our customers can expect during every visit to the library and in each interaction with our staff.

CUSTOMER SERVICE STATEMENT
At Carroll County Public Library, this is our commitment to you: We strive to be a vital community partner, to be a good neighbor, and to provide you with the best ideas, information, and resources. Together we can discover, learn, and grow.

VISION
Our community is inspired, engaged, and empowered.