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Technical Services Manager
Department:Technical Services
FT/PT Status:Full-Time Salaried w/Benefits
Starting Salary:$57,934.50
Close Date:April 16, 2021
Schedule and Other Information
37.5 hours per week;
$57,934.50 annually plus benefits.

Requires an ALA-accredited Master's degree in Library Science and two or more years professional cataloging experience including one year of supervisory experience.
Core Values
The following Core Values guide the work of successful CCPL staff members:
• We are risk-takers and leaders.
• We meet each other with humor and kindness.
• We treat everyone equally and with respect.
• We embrace challenges and learn from mistakes.
• We inspire curiosity.
• We build community.
Job summary:
At CCPL, superior customer service is core to everything we do. As the Technical Services Manager, you will ensure that CCPL customers have the best experience possible when they access our catalog and use our materials. We take customer service seriously and this position is essential to our success.

Under the direction of the Director of Operations and Innovation, you will oversee and manage the efficient operations and activities of the Technical Services Department; supervise assigned staff; serve as head cataloger, and perform other duties as assigned.

Essential Functions:
1. Supervises and/or performs the cataloging and classification of all library materials;
2. Supervises and/or performs the physical processing of all library materials (physical and digital);
3. Monitors department workflow and sets goals and objectives;
4. Supervises, schedules, trains, coaches, and evaluates the work of assigned staff;
5. Works closely with the Materials Management department to increase efficiencies in providing materials to customers in a timely manner;
6. Responsible for staying current with changes to cataloging standards and database record formats;
7. Assists in the maintenance of the library’s public access catalog;
8. Ensures consistency of bibliographic records and cataloging procedures;
9. Oversees a constant revision program to ensure an accurate and up-to-date catalog;
10. Identifies ways to modify existing processing procedures to increase efficiency;
11. Ensures that department’s workflow delivers material to branches in a timely and accurate manner;
12. Creates catalog records for new materials, including editing all bibliographic fields, assigning a Dewey number consistent with CCPL guidelines and current standards, and transferring records into Integrated Library System (Polaris);
13. Creates original bibliographic records according to standard cataloging procedures as needed;
14. Loads MARC records provided from library electronic resource vendors such as OverDrive, Hoopla, etc.;
15. Maintains vendor records;
16. Merges on-order record into correct bibliographic record when necessary;
17. Verifies bibliographic information of additional copies and edits records as needed;
18. Reviews and approves timesheets of assigned staff;
19. Trains staff in standard cataloging and processing procedures of library materials;
20. Trains staff to recognize bibliographic errors;
21. Ensures accuracy of holdings records;
22. Resolves database problems by merging or editing records and by initiating call number changes as needed;
23. Notifies system of systemwide cataloging and call number changes;
24. Supervises the receiving of all deliveries at Headquarters (UPS, FedEx, USPS, etc.);
25. Monitors department substitute budget;
26. Participates in meetings, teams/committees/workgroups, outreach activities and training opportunities, as appropriate;
27. Participates in the Carroll Library Partnership and works with local partners to maintain a consistent database;
28. Performs other duties as instructed and assigned.
Education and Experience:
1. Master’s Degree in Library Science;
2. Two or more years professional cataloging experience, including at least one year of supervisory experience;
3. Or equivalent technical training, education, and experience.
Required Knowledge, Skills, and Abilities:
1. Maintains Maryland Professional Public Librarian Certification;
2. Thorough knowledge of CCPL policies, procedures, and guidelines;
3. Commitment to excellent internal and external customer service;
4. Knowledge of the Dewey Decimal System, Library of Congress Subject Headings, and the principles of collection organization;
5. Ability to operate in a digital environment and learn new technology as it relates to the library;
6. Ability to schedule, supervise, assign, train, and evaluate the work of others;
7. Excellent communication skills;
8. Knowledge of AACR2, MARC 21, RDA and BIBFRAME;
9. Familiar with relevant computer equipment and associated software applications.
Physical and Environmental Conditions:
Work typically requires light physical effort in the handling of light materials, boxes, or equipment. Work may occasionally demand strenuous effort in the handling of moderately heavy boxes or materials. Work may require standing or sitting for extended periods of time. Work may require stooping and/or bending.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and libraries, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, and observance of fire regulations.

The Carroll County Public Library is an Equal Opportunity/Affirmative Action employer. The Library's policy is to treat all employees and applicants equally and without regard to their race, color, religion, sex, age, national origin, disability, status as a disabled veteran or veteran of the Vietnam Era. This policy is applicable to all aspects of employment, including recruitment, hiring, training and promotions. Carroll County Public Library is a drug free/smoke free workplace.