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Ask CCPL is the library's virtual reference and support desk. We're here to help.

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Frequently Asked Questions

Account  •  Borrowing  •  Digital Collections  •  Services & More


Account

How do I get a library card?

You can apply for a library card online or at any of our locations.  Information on applying for a library card can be found here.

I live out-of-state. Can I get a Carroll County Library card?

You may get an annual borrower's card for out-of-state residents.There is an annual charge of $25.00 for an out-of-state borrowing card. An exception is made for out-of-state employees of Carroll County Government, Carroll County Public Schools, Carroll Community College and McDaniel College. (Proper identification is required.)  Information on applying for a library card can be found here.

How do I access my library account?

You can access your patron account via the library catalog. Enter your library card number and password.

How can I get my card number?

Your library card number is located on your library card or keychain tag below the barcode. You can visit the library branch in person if you need to get a replacement card.

How do I get a password?

You will need to visit your local library branch to set up a password. Proper identification will be required to update your account.

What is my account password?

If you have an email address associated with your library account, you can click on Forgot your password?  If you know your username or barcode, a new password will be sent to the email address we have on file.

If you do not have an email address associated with your library account, you will need to visit your local library to access this information. Proper identification will be required.

How do I change my contact information in my account?

You can change your contact information online when you access your patron account via the library catalog. Enter your library card number and password, and then choose Contact Information and Preferences. Review your current information, make changes and click the Submit Change Request button at the bottom of the screen.  You may also update your contact information at any of our library branches.

Why do I have a block on my account?

You may have a blocking message indicating fines, overdue materials, or a librarian note. Please contact your local library by phone or email for further assistance.

My card was lost or stolen. What should I do?

Please contact your local library branch to report a lost or stolen card. You can visit the library branch in person to get a replacement card. Library branch phone numbers and addresses can be located here.

Borrowing

How do I place a hold request for an item?

You can request an item through the library’s online catalog using your library account information. Exceptions include new DVDs and 7-day Read-It-Now books.

Once you have found the item you are interested in through CCPL’s online catalog, click on the Place Request button on the right of the item. You will be asked to enter your barcode or username and password.  Next, you can select the branch where you would like to pick up the request from the drop down menu.  Select your branch and click on Submit Request.

You can also request items by calling your library branch.

How do I place a request on a TV series?

Older DVD TV series cannot be requested as one item and requests for the individual discs within a TV series will have to be placed.

To place a request for an older DVD TV series, find the series you want to request in the catalog, click on the Place Request button on the right next to the series. A pop-up will appear that shows where the items are located, the disc numbers, and if the item is checked in.

Next, find the disc number that you are interested in requesting within that pop-up. To the left of the disc number you will see a hand holding a book and when you hover your mouse over it, it should say place request. Click on that hand to place a request on that disc number. The catalog will prompt you to enter your library account information and select a pick up location.  This process will need to be repeated for each disc that you would like to request.

Is there a way to suspend my request?

To suspend and reactivate requests, first place your requests, then within your library account:

  • Click on the My Account tab and select Requests
  • All your requests will show
  • Find the items you want to suspend the request for and select the checkbox to the left of the item
  • Click the Suspend/Reactivate Selected button at the bottom of the screen
  • It will prompt you to enter a date for it to automatically activate

Please note you can reactivate before that date that you set at this time.
To activate an inactive request follow the steps above and enter today's date to reactivate the request.

Can I get a list of the items I’ve checked out before?

For your privacy, CCPL does not retain a list of the items that you have checked out before without your consent.  We offer an opt-in service that will maintain a permanent reading list. Please note, only items that you check out after opting-in to this service will be saved to your list.

If you want to activate your permanent reading list, you can do so through your online library account or at any library branch.  To opt-in through your online account, first log in to your library account. Under the My Account tab, select My Record, click on Contact Information and Preferences and under Preferences check the box next to Maintain Permanent Reading List. Click Submit Change Request at the bottom of the screen.

How long can I keep library materials?

Most materials are due 21 days after checking them out. The following exceptions are due 7 days after they are checked-out: 7-day Read-It-Now books, feature DVDs, and video games.

You can renew most items as long as they have not been requested by another customer. Exceptions include new DVDs, 7-day Read-It-Now books, and items borrowed from outside Carroll County Public Library.

I’m not finished with my library item. Can I renew it?

Most CCPL material may be renewed.

Exceptions are new DVDs, 7 day Read-It-Now books, books borrowed through Interlibrary Loan, and any item another customer has requested.

You may renew items:

  • At the Circulation Desk of any library branch
  • Online (Password needed) through your library account. Login by entering your library card barcode or username and password and choose My Account, Items Out, check the boxes to the left of the items you wish to renew and click Renew Selected Items at the bottom of the list or Renew All Items to try to renew all the items.
  • By phone (410.386.4456 and in Mt Airy 301.829.5290), have your library card barcode and password ready. Our automated renewal system will prompt you with steps to renew eligible items.

How many times can I renew library materials?

Most items owned by CCPL can be renewed up to 20 times as long as they have not been requested by another customer. Exceptions include new DVDs, 7-day Read It Now books, magazines, special collection materials, and items borrowed outside of Carroll County Public Library system.

Items that are owned by Carroll Community College may be renewed one time, and McDaniel items may be renewed twice.

Can I return items to any library branch location? Do I have to return books to the branch where I checked them out?

CCPL material may be returned to any library branch. We provide twenty-four hour return boxes for your convenience.

I returned an item, but it is still showing checked out to me. Can you check the shelf for an item that I returned?

You may contact the library branch where the item was returned by phone or email.  Staff will check the shelves to try to locate the item.

Can I return a book to your library that was checked out from Carroll Community College or McDaniel College’s Hoover Library?

You may return items owned by Carroll Community College or McDaniel College's Hoover Library to any of the Carroll County Public Library branches.

Can I return items to another library system within Maryland?

Generally, most material checked out from a Maryland public library may be returned to any public library in the state.

What is the fine for materials returned late?

Overdue fines are $.25 per day per item for all CCPL materials. The maximum fine per item is $5.00, not to exceed the cost of the item.

I’ve lost the item I borrowed. What happens now?

Contact your local CCPL branch as soon as you discover you’ve lost a library item. Staff members will help you make arrangements for replacement and or payment.

In general, customers who have lost a library item are charged the list price for replacing the item plus a $5 processing fee. Exceptions are magazines and items not listed in the library catalog, which have a set replacement cost of $5.

How can I pay my fines?

Fines can be paid at the circulation desk of any of our library branches, online or by phone.

To pay fines online through your library account, login with your library card barcode or username and password, and choose My Account, and then Fines and Fees. Next, choose Pay Fines Now.

I can’t find an item within the Carroll County Public Library catalog. Can you find it somewhere else?

You can search Marina, Maryland’s statewide borrowing service, to request an item not available within Carroll County Public Libraries.

Marina is a free, statewide method of requesting materials from other libraries in Maryland. Customers with a Maryland Public Library borrower's card can request materials not owned by their local public library system from another Maryland Public Library System using this service.

You can access Marina here after entering your library card number.

You may request an Interlibrary Loan when an item is not available within Carroll County Public Libraries or within Marina, Maryland’s statewide borrowing service.

We can search nationwide to try to locate the title. You may email an ILL request to our information staff or make the request in person at your local library. Please include your name, contact information, library card number, and branch pick-up location with your request.  Occasionally, libraries charge a fee for interlibrary loan requests. Please let us know at the time of request if you are willing to pay a fee for the item, and if so, the maximum fee you are willing to pay for the item.

Can I recommend a title or DVD for the library to purchase?

You may suggest a title for purchase by filling out the Customer Purchase Request Form. Many of our new purchases are recommended by our customers. If you would like to request a title or subject to be purchased, fill in the information and click on the Submit Completed Form button. We will review your request and notify you of our decision as soon as possible. 

Digital Collections

Does the library loan eBooks? How do I borrow one?

Yes, eBooks and digital audiobooks are available from the library through Maryland’s Digital eLibrary Consortium and hoopla. Learn more about getting started with CCPL’s digital collections here.

How do I return an eBook early?

Maryland's Digital eLibrary Consortium includes instructions for returning an eBook early as well as other general help articles here.

Does the library offer digital magazines?

Yes, RBdigital Magazines (previously Zinio) provides access to digital editions of magazines, delivering the exact same material you get in print‚ plus exclusive features like video, audio and live links, on your iPad, iPhone, desktop and laptop.

How can I search library databases?

You may search library databases by selecting the Online Research link on the library web page. You will have to enter your library account information to search select databases.

Are there copiers available? How much does it cost per copy?

There is a public copier at each branch that customers can use for 20 cents per copy. A variety of functions are available on the public copiers, including image reduction, enlargement, scanning to email, and double-sided copies.

Services & More

Do you have a scanner?

Every library branch has a copier with scanning capabilities. The scanned document will be emailed to a chosen email address. Scanning is a free service at the library.

Can the library fax something for me?

Staff members will fax a customer’s document for $1 per page, not counting the cover page. You may also receive a document at a CCPL fax machine for 20 cents per page.

Can I print from a library computer? How much does it cost?

Customers can print from library computers for 20 cents a page. Printing costs are the same whether the page is in B&W or color.

Do you have Wi-Fi?

Yes, all Carroll County Public Library locations offer free Wi-Fi.

Do you offer passport services?

Yes, information on the passport services that Carroll County Public Library provides can be found here.

Do you offer 3D printing?

Yes, we offer 3D printing at all branches. You can find information about our 3D printing service here.  You can search for 3D printing programs offered by the library by browsing our newsletter.

Do you have tax forms at the library?

The State of Maryland provides a limited number of forms and instruction booklets to Maryland Public Libraries. A limited selection of Federal forms and instruction booklets are also available at all Carroll County Public Library locations.

The following links listed below will take you to where you can download or print what you need.

Federal Forms and Instruction Booklets
Maryland Forms and Instruction Booklets

Does the library provide notary services?

The library does not offer notary services.

The following websites may assist you in finding a notary:

Can I get a test proctored?

As of June 1, 2017, Carroll County Public Library no longer offers test proctoring services. We recommend that you contact these institutions in Carroll County and the surrounding region. Each meets the standards of the National College Testing Association.

Please make sure to contact the institution in advance to verify location, hours, fees, conditions, and requirements.

How do I join or renew my "Friends of Carroll County Public Library" membership?

Information on the Friends of the Carroll County Public Library can be found here.

Membership fees for the Friends of the Library can be paid any of the following ways:

  • Online with a credit card here.
  • Check, cash, or credit card at any branch.
  • Print this form and mail with a check payment to:

Friends of Carroll County Public Library
c/o Carroll County Public Library Headquarters
1100 Green Valley Rd.
New Windsor, MD 21776

How can I volunteer at the library?

A wide variety of volunteer opportunities are available for students, young adults, and seniors at every branch of the Carroll County Public Library. Each location maintains a list of volunteer needs, so you can easily find a way to help that’s convenient for you. Additional information about volunteering for the library can be found here.

Can I make a donation to the library in honor of someone?

CCPL welcomes all types of honorary donations, whether as a memorial or in celebration of any other important life event. Please contact your local CCPL Branch Manager for assistance in making honorary donations and selecting an appropriate gift.