All CCPL locations will be closing at Noon on Wednesday, November 26 (no passport services) and we will remain closed through Friday, November 28 for the Thanksgiving Holiday. We will reopen for regular hours on Saturday, November 29.
Service statements
Mission and Core Purpose
The library plays a vital role in the community's success by providing access to information and a place for collaboration and engagement.
Core Values
These core values, articulated by our staff and approved by our Board, guide CCPL's daily work and long range planning. In addition, these values exemplify the standards to which each of us continually strives:
- Connection. We bring people together with information, experiences, and each other. We collaborate for greater impact.
- Access and Equity. We ensure fair, welcoming, and open access to resources for all people.
- Respect. We treat all people with humor, kindness, empathy, and dignity.
- Education. We encourage learning and curiosity. We embrace growth, change, and innovation.
- Service. We provide responsive, high-quality support to our community.
We use our Core Values to guide us in all areas of the work we perform. We have developed a Customer Service Statement to communicate how these values translate into service our customers can expect during every visit to the library and in each interaction with our staff.
Customer Service Statement
At Carroll County Public Library, this is our commitment to you: We strive to be a vital community partner, to be a good neighbor, and to provide you with the best ideas, information, and resources. Together we can discover, learn, and grow.
Vision
We envision a community that comes together so that all people can thrive. We connect our community with infinite possibilities.