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Library Associate Substitute - Mt. Airy
Location:Mount Airy, MD
Department:Adult Services
FT/PT Status:Hourly - No Benefits
Starting Salary:$19.66 per hour
Close Date:October 12, 2022
  
Schedule and Other Information
$19.66 per hour;
Works on-call, no benefits;
Must be available to work day, evening, and weekend hours, including Sundays.
Working knowledge of adult and children's literature preferred.

Carroll County Public Library highly encourages applicants to be fully vaccinated against COVID-19 by the date of hire.

Job summary:

Performs a variety of general and public relations duties in the operation of the Adult or Children’s department of a full service library or at a variety of outreach sites; substitutes for information staff; may substitute at a variety of branches; preforms other duties as assigned.

CCPL Commitment to Quality Service:
At Carroll County Public Library, superior customer service is core to everything we do. This position ensures CCPL customers have the best experience possible no matter how they choose to contact us or what service they require. We take customer service seriously and this position is essential to our success.

Core Values:
The following Core Values guide the work of successful CCPL staff members:
• We are risk-takers and leaders.
• We meet each other with humor and kindness.
• We treat everyone equally and with respect.
• We embrace challenges and learn from mistakes.
• We inspire curiosity.
• We build community.

 Essential Functions:
1. Greets customers and responds to information, circulation, reference, and reader’s advisory requests using model reference and reader’s advisory behaviors;
2. Maintains current knowledge of information resources and search tools to assist customers;
3. Uses current knowledge of Library related technology to assist and instruct customers and perform basic troubleshooting;
4. Analyzes customers’ questions to decide search strategy and uses appropriate information resources to meet customer needs;
5. Processes customers’ requests for materials;
6. Assists in the maintenance of the branch collection;
7. May prepare and present programs, booktalks, and event activities both in the branch and at other locations such as schools, and special events;
8. Registers customers for programs;
9. Conducts library tours for various groups;
10. Prepares library displays;
11. Monitors and coordinates placement of miscellaneous materials;
12. Communicates library policies and procedures to customers as appropriate;
13. Manages multiple customers simultaneously while providing exemplary customer service;
14. Performs duties of a Circulation Clerk when needed; issue library cards, use Point of Sale, collect overdue fines;
15. Serve as librarian-in-charge as needed; responsibilities include but are not limited to opening and closing activities, resolving customer complaints, handling facility and security issues, and communicating necessary information to staff;
16. May participate in meetings, teams/committees/workgroups, outreach activities and training opportunities, as appropriate;
17. May act as Passport agent and process passport applications; and,
18. Performs other duties as instructed and assigned.

Education and Experience:

1. Bachelor’s degree; and,
2. Or equivalent technical training, education, and experience.

Required Knowledge, Skills, and Abilities:

1. Knowledge of the principles and practices of reference and reader’s advisory services;
2. Current knowledge of information sources and search tools;
3. Knowledge of CCPL policies, procedures, and guidelines;
4. Ability to operate and demonstrate all relevant technologies;
5. Ability to operate Library equipment;
6. Ability to develop and present programs;
7. Commitment to excellent internal and external customer service; and,
8. Excellent communication skills.

Physical and Environmental Conditions:

Work typically requires light physical effort in the handling of light materials, boxes, or equipment. Work may occasionally demand strenuous effort in the handling of moderately heavy boxes or materials. Work may require sitting or standing for extended periods of time. Work may frequently require stooping and bending.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and libraries, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
  

The Carroll County Public Library is an Equal Opportunity/Affirmative Action employer. The Library's policy is to treat all employees and applicants equally and without regard to their race, color, religion, sex, age, national origin, disability, status as a disabled veteran or veteran of the Vietnam Era. This policy is applicable to all aspects of employment, including recruitment, hiring, training and promotions. Carroll County Public Library is a drug free/smoke free workplace.