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Carroll County Public Library is an Equal Opportunity Employer (M/F/D/V).

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Senior Circulation Clerk
Location:North Carroll
Department:Circulation
FT/PT Status:Full-Time Salaried w/Benefits
Starting Salary:$38,337
Close Date:January 28, 2022
  
Schedule and Other Information
37.5 hours per week;
$38,337 annually plus benefits;
Applicant must be able to work day, evening, and weekend hours, including Sundays;
Must be willing to receive US Department of State Passport Acceptance Agent Training within 120 days of hire & actively participate in passport services.

Successful applicants for employment with Carroll County Public Library must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson and Johnson vaccine.
Core Values
The following Core Values guide the work of successful CCPL staff members:
• We are risk-takers and leaders.
• We meet each other with humor and kindness.
• We treat everyone equally and with respect.
• We embrace challenges and learn from mistakes.
• We inspire curiosity.
• We build community.
Job summary:
Performs a variety of clerical functions related to providing customer service at the circulation desk; interviews, trains, evaluates and supervises the work of Pages assigned to the branch; oversees Circulation department in the absence of the Circulation Supervisor; performs other duties as assigned.

Essential Functions:
Circulation
1. Checks in, checks out, and renews materials according to branch procedures; may include drive-through window service;
2. Communicates with customers about overdue materials, delinquencies, fees, or other circulation problems;
3. Processes incoming and outgoing reserves, and interlibrary loans;
4. Sorts and places items on shelving carts, reserve shelves, delivery boxes, or other location as appropriate;
5. Receives cash, checks, or credit card payments from customers for fines, fees and county real estate and water/sewer bills;
6. Explains registration policies and registers new customers or renews/updates customer registration records as necessary; inputs information into database;
7. Addresses customer complaints and offers solutions or refers to appropriate supervisor;
8. Provides support functions including but not limited to: opening and closing activities of the circulation desk and the branch; unpacking, sorting, and processing deliveries; ordering and receiving supplies; adding materials to and withdrawing materials from database; processing magazines/newspapers; repackaging library materials; and other activities as assigned;
9. Uses various methods of communication (in-person, phone, and email) while providing friendly, courteous service to multiple customers at all library service points including drive through windows;
10. Supervises Circulation Clerks as necessary;
11. Prepares and makes branch and county bank deposits as needed, which may include use of an employee’s personal vehicle;
12. May schedule Circulation department staff to ensure coverage and meet branch needs;
13. Participates in meetings, teams/committees/workgroups, outreach activities and training opportunities, as appropriate;
14. Assists customers in placing reserves; may answer basic information related questions;
15. Perform other duties as instructed and assigned.

Page Department 
1. Supervises, schedules, trains, coaches and evaluates the work of assigned staff;
2. Selects, processes, and schedules interviews for page applicants using hiring software; interviews and provides hiring recommendation to Human Resources; notifies applicants of results;
3. Prioritizes shelving needs and shelves materials accurately according to type of materials and in appropriate collection area;
4. Reviews and approves timesheets of assigned staff;
5. Monitors Page budget.
Education and Experience:
1. High School diploma or G.E.D.;
2. One year experience as Circulation Clerk or in direct customer service;
3. Or equivalent technical training, education, and experience.
Required Knowledge, Skills, and Abilities:
1. Knowledge of library’s circulation processes, policies, and procedures;
2. Ability to act as a representative of CCPL to the public;
3. Ability to schedule, supervise, assign, train, and evaluate the work of others;
4. Knowledge of the Dewey Decimal system and the basic principles of library organization;
5. Commitment to excellent internal and external customer service;
6. Familiarity with relevant computer equipment and associated software applications;
7. Ability to operate a variety of office equipment and machines, including copiers and cash registers;
8. Mathematical ability to receive cash and make change;
9. Effective communication skills.
Physical and Environmental Conditions:
Work typically requires light physical effort in the handling of light materials, boxes, or equipment. Work may occasionally demand strenuous effort in the handling of moderately heavy boxes or materials. Work may require standing for extended periods of time.The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and libraries, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
  

The Carroll County Public Library is an Equal Opportunity/Affirmative Action employer. The Library's policy is to treat all employees and applicants equally and without regard to their race, color, religion, sex, age, national origin, disability, status as a disabled veteran or veteran of the Vietnam Era. This policy is applicable to all aspects of employment, including recruitment, hiring, training and promotions. Carroll County Public Library is a drug free/smoke free workplace.