We are now open for limited walk-in services! Visit our Reopening page for more information.
Construction of Exploration Commons at 50 East has begun at the Westminster Branch. Visit our Exploration Commons update page for information regarding the project and how to access the Westminster Branch. Beginning Monday, October 12, there will be no on-site parking. During this time, you may park in the Diffendal public parking lot behind the branch for free and access the library through the front entrance.
On Monday, June 8, Carroll County Public Library began offering limited services under Stage 1 of our reopening plan. These limited services include having staff available to answer your phone calls and offering Express Pickup service at all of our locations.
Express Pickup is a quick and easy way for you to select a 2-hour period to come to your local branch library, pick up your bagged items in the lobby of the building and take those items home.
Library staff will also be available via phone to answer your information questions. We hope that these Frequently Asked Questions provide many answers. Beginning June 8, we encourage you to call your local branch for additional help.
How many items can I check out with a temporary card?
The temporary card will currently allow you to check out 20 items.
I signed up for a temporary card while you were closed, when does it expire?
All temporary cards that were registered on March 13 through August 01, 2020 now have an expiration date of September 30, 2020. We will continue to extend the expiration date on temporary cards until we are able to reopen and issue a permanent card. At this time, those registering July 03, 2020 and later will have an expiration date of at least 2 months from the registration date.
What hours is Information Service available to ask account or other information questions?
Monday – Friday
10:00 am – 6:00 pm
10:00 am – 3:00 pm
What hours can I schedule my Express Pickup?
Monday – Friday (all locations)
10:00 am – 12:00 pm
1:00 pm – 3:00 pm
4:00 pm – 6:00 pm
Saturday (not available for Library HQ, New Windsor)
10:00 am – 12:00 pm
1:00 pm – 3:00 pm
How do I arrange for Express Pickup of the materials that I've placed on hold and that have arrived at my library location?
What can I expect when I arrive at the library to pick up my materials?
Approach the building and follow the posted procedures for picking up your holds. Maintain social distancing if waiting in the queue and enter the lobby one person at a time. Your items will be in a bag labeled with your name, in alphabetical order on the table. Items are already checked out to you; promptly exit the lobby.
WEAR face masks at all times
WAIT six feet apart
ENTER only 1 person in the lobby at a time
PICKUP your order quickly
LEAVE to allow the next person to enter
CALL Have a question? Call your library branch
When will my returned items be checked in?
Items will be quarantined for 6 days before they are checked in by staff. Please contact us if you still see these items on your account after 6 days or more.
Should I return the library material that I've had since the library closed in March?
Yes, please return these items using the library's book drop. These items are due July 31, 2020. No fines will be assessed on materials checked out since February 13, 2020.
When will these new items I've picked up be due?
Normal loan periods will apply based on the type of material borrowed. These loan periods begin on the day you scheduled to pick up your items.
What should I do if I've picked up items that I no longer want?
Please wait to sort through your bag until you leave the lobby to allow others to enter the facility. Any items you do not wish to take home can be placed in the library's book drop. We will check those items back in and they will be removed from your account.
How do I place a new hold on library material?
Search and place a hold on library material using the library's online catalog, available at https://library.carr.org/about/borrowing.asp. You can also call your branch and ask for help from staff to place holds. You will be notified when these items arrive. You can then schedule a pickup time using Express Pickup.
Are the items that were being held for me at the time the library closed or came in for me during the closure still available for pickup?
Yes. The items that were on our shelves awaiting pickup on March 13 or were added to our hold shelves while we were closed are still waiting for you to pick them up. We will hold these for you through Saturday, June 20. If you no longer need these items, please call your branch and ask that they remove them from your account so they can be made available to the next customer.
What should I do if I cannot put a book on hold because of fines or fees on my account?
You can pay your fines online or call your local branch to arrange payment via your credit card. We cannot accept cash or checks at this time.
Will the drive-up windows at Eldersburg and Finksburg be open?
During this stage, we will be offering only contactless service. The drive up windows will not be open.
What precautions is the library taking to maintain a safe environment?
We have enhanced our cleaning procedures to comply with CDC guidelines. All materials returned to the library are quarantined for 96 hours before being available for Express Pickup.
When will I be able to go into the library again?
We are monitoring current information related to COVID-19, including state and local guidelines. It is our overriding priority to be sure we are maintaining a safe environment for the public and our staff. We will continue to keep you updated on the status of our buildings and availability of services on this page.
When will I be able to use a meeting room or attend a program in the library?
We are currently not scheduling use of the meeting rooms or holding in-library programs. We will continue to evaluate state and local guidelines for when these activities may resume.
Can I still borrow digital content, including, books, magazines, movies, TV shows, and music?
Yes! These are accessible from anywhere and available from the library's website. Make sure to try our newest online services including:
Kanopy video streaming
Flipster electronic magazines
ConsumerReports.org consumer reviews
Lynda.com from Linkedin online education
How do I get a library card to access the library's digital content?
Register for a temporary digital card that is good for at least two months. Once we can permit customers to come into the branches, you can stop in to receive a permanent card.
Are you still offering any online programs?
Can I connect to Wi-Fi if the building is closed?
Wi-Fi access is still available at all locations in the parking lots and the Westminster Library park.
Can I donate my books and other materials to the library?
We are not currently accepting donations of materials at any of our locations.